Returns & Refunds

30 days to return

You have 30 days from delivery to return your order—no need to explain why. Just make sure the item is:

  • unused,
  • in original condition,
  • with tags and packaging intact.

You'll also need your receipt or proof of purchase.

How to start a return

  • Go to your account and open the order you want to return.
  • Fill out the return form linked to that order.
  • Once the return is accepted, you’ll receive a shipping label and instructions.

If anything’s unclear or you run into issues, contact us at contact@rebelhorn.com.

Damaged or wrong item?

Check your gear on arrival. If something’s wrong—damaged, defective or not what you ordered—let us know immediately. We’ll sort it out.

What can’t be returned

We don’t accept returns on:

  • gift cards
  • used items
  • customized or personalized products

If you're not sure whether your item qualifies, just ask.

Exchanges

Need a different size or model? Place a new order and return the one you have. It's faster that way.

Refunds

Once we receive and inspect your return, we’ll confirm if it’s approved.

If it is, you’ll get a refund to your original payment method within 10 business days.

Bank and card providers may need extra time to process the refund.

If it's been more than 15 business days since approval and you still haven’t received it, contact us at contact@rebelhorn.com.