Warranty
Covered for 2 Years
We build gear to last. But if something breaks and it’s on us—we own it.
Your Rebelhorn product is covered by a 2-year warranty, starting from the date of delivery. The warranty applies to faults in materials or production, not wear and tear.
What’s covered?
- Broken zippers or fasteners,
- Failed stitching or seams,
- Mesh panels or protectors coming loose due to faulty construction,
- Defective materials that prevent normal use.
You must be the original buyer or the person who received the item as a gift.
What’s not covered?
- Regular wear and tear
- Crash damage
- Improper use or storage
- Cosmetic issues (scratches, discoloration, etc.)
- Water damage to personal belongings
- Consumables or parts meant for replacement (e.g. sliders, pads)
How to submit a claim
Go to your account and open the order containing the item. Use the warranty claim form linked to that order.
Include:
- a clear description of the issue
- photos showing the defect
- proof of purchase
If you bought your gear through another store, please contact that retailer directly to handle your claim.
Need help with something else? Contact us at contact@rebelhorn.com.
What happens next?
We review all claims within a few business days.
If your claim is approved, we’ll:
- repair the item
- replace it
- or offer a discount on a new one if repair isn’t possible
Return shipping is covered if the claim is valid.
Want extended protection?
Register your gear within 14 days of purchase to activate 5 years of free protection with the Rebelhorn 5-Year Club.
If your gear turns out to be defective or gets stolen, and it can’t be repaired or replaced — you’ll get 50% off a new one.
